FREQUENTLY ASKED QUESTIONS
- How to book my overnight stay?
Before your overnight stay you will receive an e-mail to remind you to book your accommodation.
In case you choose to stay in the log cabins on campus the University of Twente will make reservations for you for a whole block. The reservation will be made in your name. You will have to pay in advance for the whole block. The reservations can be made on the webpage for Mechanical Engineering or Creative Technology.
In case you choose to stay somewhere else, you need to make your own arrangements.
This answers my question.Thank you for your feedback - Do I need to pay a reservation fee?
No, there is no reservation fee.
This answers my question.Thank you for your feedback - How can I change or cancel a reservation?
Reservations are made for a whole block, so changing it is not possible during that time frame. At the end of each block you will get the opportunity to reconsider your current choice.
For cancellation, please check our "terms and conditions".This answers my question.Thank you for your feedback - What happens if I want to book after the deadline?
The deadline for booking and payment is two weeks before the start of the block. If you have missed the deadline, you need to take care of your own overnight stays.
This answers my question.Thank you for your feedback - How do I pay and whom do I pay?
You pay for your overnight stay through an online payment. On the website you can find the link for this payment. Your reservation will be finalised after your payment has been received and checked. It is not possible to pay in installements.
This answers my question.Thank you for your feedback - Where can I pick up the key for the lodge?
You can pick up the key at the servicedesk of the Sports Centre only on the day of arrival, near the log cabines.
o Monday to Friday - servicedesk sport centre from 14:00 - 00:00
o Sunday - security building Spiegel from 14:00 - 00:00
o No keys are collected on SaturdaysThis answers my question.Thank you for your feedback - Is there a check-in and check-out time?
Yes, there are check-in and check-out times:
- Lodges check-in: from 14:00
- Lodges check-out: 11:00
At the check-out you have to return the key to the sport centre servicedesk.
Are you staying in a hotel? Ask for their check-in and check-out times.
This answers my question.Thank you for your feedback - Can I leave my luggage at the lodge when I go to lectures?
During your stay you can lock down the log cabin with your own key. After check-out (11:00 on the day of departure), you will have to take your luggage with you to your lectures.
This answers my question.Thank you for your feedback - Can I indicate a preferred roommate?
No, the layout of the log cabins are made in order of receiving your payment.
This answers my question.Thank you for your feedback - I have not turned 18 yet, but I would like to reserve a room. Is that possible?
You may do so, it is assumed that parents are aware of and agree with the booking made by the students in question.
This answers my question.Thank you for your feedback - Do I need to bring my own pillow and blanket?
No, pillows and blankets are available.
At the moment you need to bring your own sheet package (pillowcase and fitted sheet), it is not included in the price. However, you do need to bring your own sleeping bag/coverlet and towel.
This answers my question.Thank you for your feedback - Do I need to clean the lodge myself?
No, cleaning will be done for you. However, we expect that you leave the log cabins inside and outside tidy, e.g. waste in the appropriate bins.
This answers my question.Thank you for your feedback - Do the lodges have security/contact person in case of emergency?
The University of Twente has campus security. You can reach them via +31 53 489 2134.
This answers my question.Thank you for your feedback - How do I get to the University of Twente in Enschede?
The University of Twente can easily be reached by public transport. You can take a train to Hengelo, Enschede or Enschede Science Park/Kennispark. After that, you can take a bus. You can also come by car. More information about your route to Enschede.
This answers my question.Thank you for your feedback - Who should I contact if I have any questions or complaints?
For students of the programme Mechanical Engineering, please send an e-mail to housingtwente-utvu@utwente.nl.
For student of the programme CreaTe, please send an e-mail to create-housing-eemcs@utwente.nl.
This answers my question.Thank you for your feedback